ESKENAZI HEALTH
MYCHART TERMS AND CONDITIONS OF USE


Welcome to the Eskenazi Health MyChart access! Eskenazi Health is pleased to offer you My Chart as a courtesy and convenience. However, MyChart is NOT for medical emergencies-for emergencies, please contact your physician's office by phone, go to the nearest emergency room, or dial 911.

  • By using the MyChart Patient Portal you represent and warrant that you accept and agree to be bound by all of the terms and conditions contained herein and covenant to comply with these Terms and Conditions of Use. If you do not agree to these Terms and Conditions, you must decline them and not use MyChart.
  • To improve our ability to serve you, Eskenazi Health may make modifications, improvements, deletions, or amendments to the MyChart system at any time we deem appropriate. Eskenazi Health reserves the right to terminate your registration or access to MyChart for any reason without any prior notice. Further you agree that Eskenazi Health shall not be liable to you or any third-party for any termination of your registration or access to MyChart.
  • You also may discontinue your use of MyChart at any time and for any reason by calling the MyChart Support Line at 317.880.CARE (317.880.2273).
  • You understand that your MyChart messages will be routed to the appropriate department as necessary for handling, and therefore Eskenazi Health Employees, other than your healthcare provider may be involved in addressing your request. That means that if you want to communicate sensitive information that you wish to discuss only with your provider, it is your sole responsibility to ensure such information is not included in your MyChart messages. The electronic messages you send and receive from health care providers will be retained in the MyChart system.
  • You understand that MyChart provides online access to portions of your Eskenazi Health medical records and that you are solely responsible for any sharing of its contents that you intentionally or unintentionally communicate to others. Do not share your registration or sign-in information with anyone.
  • PROXY ACCESS: Individuals age 18 or older may request proxy access to another individual's MyChart account by completing a Proxy Access Form and submitting it to Eskenazi Health. Such access will only be granted to individuals with parental rights or legal rights over the MyChart patient/account holder and only to the extent that the individual requesting proxy access can demonstrate the legal right to the account holder's medical information. Full MyChart proxy access is available for children up to age 14. Limited access is available between the ages of 14 and 17 in which case a MyChart account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform Eskenazi Health by calling the MyChart Support Line at 317.880.CARE (317.880.2273).
  • PRIVACY: Eskenazi Health will, at all times, use reasonable efforts to maintain the confidentiality of your protected health information (PHI) and will not disclose any such information to any unaffiliated third party unless you authorize that person to receive your information or the information is must be disclosed by law. All messages sent and received within MyChart that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records. Please read the Eskenazi Health Notice of Privacy Practices at www.eskenazihealth.edu. While Eskenazi Health uses security and privacy measures to protect your information, you agree that Eskenazi Health shall not be liable for the failure of such security or privacy measures unless such failure is due to Eskenazi Health's gross negligence or willful misconduct.
  • PASSWORD: When you initially enroll in MyChart, you will be given an access code. The access code will give you the opportunity to create a personal login name (called "MyChart ID") and a password. Once the access code has been used it is no longer valid. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your confidential medical information and read your MyChart messages. Change your password if you believe your security has been compromised or at least every 180 days for your protection.
  • You understand that you will be notified by e-mail when there is new information to be viewed on your MyChart account. Anyone with access to your e-mail will know when such notifications arrive. No medical information will be included in this notification but think about whether you want those with access to your e-mail to know when MyChart notifications arrive.
  • You agree to provide true, accurate, current, and complete information about yourself in the registration form ("Registration Data") and to maintain and promptly update the Registration Data. If your Registration Data is untrue, inaccurate, not current, or incomplete Eskenazi Health may suspend or terminate your access to MyChart.
  • LINKS AND THIRD PARTY INFORMATION: You may sometimes be linked to third party websites. MediPortal is not responsible for the information or materials contained on any third party web sites, or on web sites that provide links to MyChart. Links from either are provided for convenience only and are not intended as an endorsement by Eskenazi Health of any individual operating the third party website or application or a warranty of any type regarding either the third party website or application, or the information on the third party web site or application. Eskenazi Health shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content products or services available on or through such third party websites or applications.
  • DISCLAIMERS: With respect to any electronic communications you send, your health care provider is only able to respond to such communications based on the information you have provided. If there is insufficient information provided or an appointment is needed, your health care provider will be unable to provide accurate and reliable services through MyChart. Eskenazi Health assumes no responsibility for how you use the information you obtain from MyChart. You should consult with a physician or other health care provider regarding your own condition and how the information in MyChart applies to you. MyChart access is not a substitute for consultation with your physician and MyChart does not include your entire medical record. You should never change or stop any course of treatment prescribed by your physician without first consulting him or her. Eskenazi Health may restrict or terminate access to MyChart at any time, including, but not limited to times, where maintenance of the MyChart system is needed or you have violated these Terms and Conditions. Access is provided on an "as is available" basis and you agree that access is not guaranteed at any particular time. You agree that Eskenazi Health shall not be liable to you for any modification, suspension or discontinuance of the MyChart services (or any part thereof). You agree to hold harmless Eskenazi Health should any information be lost while communicating online or if any information is disclosed to any other individual communicating with Eskenazi Health using your MyChart account.

THE MYCHART SERVICES AND SYSTEM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ESKENAZI HEALTH AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ESKENAZI HEALTH MAKES NO WARRANTY OR REPRESENTATION THAT (a) THE MYCHART SERVICES OR SYSTEM WILL MEET YOUR REQUIREMENTS; OR (b) THE MYCHART SERVICES OR SYSTEM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. YOU EXPRESSLY UNDERSTAND AND AGREE THAT ESKENAZI HEALTH AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ESKENAZI HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE MYCHART SERVICES AND SYSTEM; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OF DATA THROUGH THE MYCHART SERVICES AND SYSTEM DUE TO NO FAULT OF ESKENAZI HEALTH; OR (iii) STATEMENTS MADE BY, CONDUCT OF, OR ANY INFORMATION, SERVICES OR GOODS PROVIDED BY A THIRD PARTY.

  • GOVERNANCE: This Agreement shall be governed by and construed in accordance with the laws of the State of Indiana without regard to its conflict of law provisions and any dispute, claims or causes of action (regardless of theory) arising out of or relating to these Terms of Conditions or the relationship between you and Eskenazi Health shall be exclusively brought and exclusively maintained in a federal or state court with competent jurisdiction in Indianapolis, Indiana. You and Eskenazi Health agree to submit to the personal jurisdiction of courts located within Indianapolis, Indiana and agree to waive any and all objection to the exercise of jurisdiction over the parties by such courts and to venue in such courts. These Terms and Conditions constitute the entire agreement between you and Eskenazi Health and govern your use of the MyChart services. The failure of Eskenazi Health to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect. These Terms and Conditions are effective until terminated by either you or Eskenazi Health. Eskenazi Health may terminate these Terms and Conditions, with or without advance notice.

BY USING MYCHART AND CLICKING ON ACCEPT, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND REPRESENT THAT YOU HAVE READ AND UNDERSTOOD ALL OF THESE TERMS AND CONDITIONS.